Your Rights as a Client
Every ABC client receives the Minnesota Home Care Bill of Rights before care begins. Here is a summary, and how to raise a concern.
Minnesota law (Minn. Stat. § 144A.44, the Home Care Bill of Rights) protects everyone who receives home care services. As an ABC client, you have the right — among others — to:
- Receive considerate, respectful care at all times
- Be informed, in writing and in advance, about the services you will receive and their cost
- Participate in planning your care, and refuse services or treatment
- Know the names and roles of the people providing your care
- Have your personal, financial, and medical information kept private
- Be free from abuse, neglect, and exploitation
- Voice grievances without fear of retaliation, and have them addressed promptly
- Be told how to contact state agencies that protect home care clients
The complete Bill of Rights is provided to every client at the start of care. You can read the full text in the Minnesota statute or the Minnesota Department of Health’s official version.
Raising a concern with ABC
If you have a problem or complaint about your care, we want to hear it and fix it. Contact our office: 612.326.9377 • info@abchomecare.org • 2817 Anthony Ln S Suite #103, St. Anthony, MN 55418. We investigate every complaint and will not retaliate against you for raising one.
State agencies you can contact
MDH Office of Health Facility Complaints — investigates complaints about home care providers.
Phone: 651-201-4201 or 1-800-369-7994 • health.state.mn.us/facilities/regulation/ohfc
Mail: P.O. Box 64970, St. Paul, MN 55164-0970
Office of Ombudsman for Long-Term Care — advocates for people receiving long-term care.
Phone: 651-431-2555 or 1-800-657-3591
Office of Ombudsman for Mental Health and Developmental Disabilities
Phone: 651-757-1800 or 1-800-657-3506